Terms, Refund & Privacy Policy
Nexora Studios LLC
1. Services
Nexora Studios LLC provides professional digital services including custom software development, website development, mobile application development, AI solutions, and technical consulting for businesses. All services are delivered electronically and remotely through online communication and project management tools.
2. Project Scope
Services are performed according to an agreed proposal, quotation, or service agreement between Nexora Studios and the client. Any additional work outside the agreed scope may require revised timelines and additional fees.
3. Payment Terms
Payments for services may be required in advance, in milestones, or upon project completion, depending on the project agreement. Accepted payment methods may include credit cards, debit cards, or other approved payment methods processed securely through third-party payment processors.
4. Refund Policy
Due to the nature of digital and custom development services:
- Refund requests may be considered only if project work has not yet started.
- Once development work, consulting, or technical services have begun, payments are non-refundable because resources and development time have already been allocated.
- If a client is not satisfied with the delivered service, Nexora Studios will work with the client to provide reasonable revisions or solutions based on the project agreement.
- Approved refunds will be processed to the original payment method within 5–10 business days.
5. Service Delivery
All services are delivered digitally. Project timelines vary depending on the scope, complexity, and client requirements. Estimated delivery timelines will be provided during project planning.
6. Client Responsibilities
Clients agree to provide accurate information, timely feedback, and any required project materials necessary for service delivery. Delays in providing required information may affect project timelines.
7. Chargebacks & Dispute Resolution
Clients agree to contact Nexora Studios first to resolve any billing or service concerns before initiating a dispute or chargeback with their bank or payment provider. Our support team will work to resolve issues promptly and fairly.
8. Privacy Policy
Nexora Studios respects customer privacy and is committed to protecting personal information.
Information collected may include:
- Name
- Email address
- Contact information
- Billing information necessary to process transactions
This information is used solely for:
- Providing requested services
- Processing payments
- Communicating with clients
We do not sell or share personal information with third parties except when necessary to process payments or comply with legal obligations.
9. Data Security
We implement reasonable security measures to protect client information and ensure secure processing of online transactions.
10. Limitation of Liability
Nexora Studios LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of services provided.
11. Contact Information
Nexora Studios LLC
Website: https://www.nexorastudios.com
Email: info@nexorastudios.com